Who is responsible

Vicuda LLC decides what is collected here and why. Write to help@vicuda.com about anything on this page.

What never leaves your Mac

Your footage, audio and photos, the index Vicuda builds from them, transcripts, labels, faces and the names you give people, notes, tags, stacks, searches, file and folder names and paths. None of it is uploaded, and none of it trains anything. The only exception is a diagnostics report you choose to send, described below, and even that has every path removed.

Your account

An account exists to hold a license. It stores:

your email address
your licenses: what kind, when they were bought, when their updates period or subscription ends
the Macs each license is activated on: a fingerprint made by hashing the Mac’s hardware ID (the ID itself is never sent), the name the Mac gives itself, and when it was activated and last refreshed
for a team, which company you belong to and your role in it; the company’s owner and admins can see who holds its seats
sign-in records: the one-time codes we email you, stored only in scrambled form and gone after 10 minutes, and a cookie that keeps you signed in on vicuda.com for up to 30 days
if you signed a Mac in from the app while usage statistics were on, that Mac’s install ID

The account is kept in a separate database from the usage statistics below, and the two are never joined. The one link between them is the install ID: once you sign in from the app with usage statistics on, that install’s usage and crash reports can be matched to your account, so we can find them when you ask for help. Turning usage statistics off stops new reports. With usage statistics off when you sign in, no install ID is sent, and nothing in your reports can be traced to your email address.

Activation

Activating a Mac sends its fingerprint and name to vicuda.com. After that, while the Mac is online, Vicuda asks vicuda.com about once a day for an up-to-date license and the list of revoked licenses. That request carries the activation’s ID and secret and nothing else: no install ID, no usage, nothing about your footage. It runs whether or not usage statistics are on, because a subscription cannot be renewed without it. Signing in from the app sends the install ID only while usage statistics are on, as described above. A Mac activated with a license file sends nothing at all.

Payments

Stripe processes every payment as merchant of record, and handles your card or other payment details, billing address and tax information under its own privacy policy. We never see your card number. Stripe tells us your email address, your country, what you bought, and whether a payment succeeded, was refunded or was disputed, so we can issue or end the license.

Email

Sign-in codes, team invitations and notices about your license or these terms are sent through Resend. Receipts come from Stripe. Mail you send to help@vicuda.com reaches us through Cloudflare Email Routing.

Diagnostics, only when you send them

If something goes wrong, Help › Send Diagnostics builds a report: the app version and build, macOS version, chip, memory and free disk, the studio’s schema version, how many clips are in each state and why any failed, command timings, indexing speed, the kind and state of your license, and recent errors. Every path is removed. The report is shown to you in full before you send it, and you can save it instead. Nothing is sent unless you choose to.

Usage statistics and crash reports

Vicuda sends three kinds of report to vicuda.com.

When it first opens

A random install ID, the app version and the macOS version.

Usage statistics, once a day

Sent after the notice in the app has been shown, while Share usage statistics is on:

how many searches, selects, exports, rejected shots and notes there were each day
how quickly searches return, and how long it took to find a shot after searching
how many hours of footage were indexed each day
of the selects Make Stacks made each day, how many were exported untouched, trimmed, swapped, moved, removed or made your own
how many clips are indexed, how long they run and their total size on disk
how many projects, stacks and selects there are
the install ID, the app version and the macOS version

Turning off usage statistics sends the install ID and app version once, and then nothing more until it is turned back on.

Crash reports

While Send Crash Reports is on: the crash and hang reports macOS gives Vicuda, with every file path removed, the names of the last 30 commands used before the crash, and the number of clips in the studio.

Updates

Checking for a new build asks vicuda.com for the list of builds. The request says nothing about your copy or your Mac. Vicuda checks on its own only while usage statistics are on.

Seeing and changing it

Both switches are in Vicuda’s Settings. Show What’s Sent displays the next usage report exactly as it will be sent. The install ID is random. It is linked to your account only if you sign in from the app while usage statistics are on.

This website

vicuda.com counts page views and visits without cookies. Each one records the page, the site you came from (its address without the query string), the campaign tag on the link if it had one, your country, whether you are on a phone, how far down the page you scrolled, which links you clicked and how much of a recording you watched. Nothing records your IP address or browser. Browsers that send Do Not Track or Global Privacy Control are not counted. The only cookie the site sets is the sign-in cookie, and only when you sign in.

The waitlist stores your email address, the kind of work you do, whether you offered a drive of footage for testing, the page you signed up from and your country. It is used to write to you about Vicuda.

Who processes it

Company	What for
Cloudflare	Hosts vicuda.com and stores accounts, licenses, usage and crash reports, diagnostics and the waitlist. Routes email sent to us.
Stripe	Takes payments as merchant of record, works out and collects tax, and handles disputes.
Resend	Sends sign-in codes, invitations and notices.

Each stores data in the United States and possibly elsewhere. Nothing is sold, shared for advertising, or given to anyone else unless the law requires it.

How long it is kept

Your account, licenses and activations: while the account exists. Deactivating a Mac removes it from the account.
Payment and tax records: as long as tax law requires, by us and by Stripe.
Sign-in codes: 10 minutes, and they work once. The sign-in cookie: 30 days from when it was last used, or until you sign out.
An install ID linked to your account: while the account exists, or until you ask us to remove it.
Diagnostics reports: 90 days. Support email: until the problem is solved, and then no longer than 12 months.
Usage statistics and crash reports: no longer than 24 months.
The waitlist: until you ask to leave it, or until it is no longer used.

Deleting it, and your rights

Write to help@vicuda.com from the address on your account to see what it holds, correct it, take a copy, or have the account deleted. Deleting an account ends the licenses on it, unless you ask us to keep only what a one-time license needs to keep working. Payment records the law requires us to keep are kept for that time and nothing else.

To have an install’s reports deleted, send the install ID from Show What’s Sent. Asking to delete your account deletes the reports of every install linked to it as well. To leave the waitlist, send the address you signed up with. Wherever you live, you can ask for any of this; where data protection law such as the GDPR or California’s gives you further rights, including complaining to your data protection authority, you have those too.

Vicuda accounts are not for anyone under 18.

Updated 25 October 2026